LVL Return and Refund Policy

1. Returns

At LVL, we are committed to providing high-quality supplements and ensuring customer satisfaction. If you are not completely satisfied with your purchase, we offer a 14-day return policy under the following conditions:

• Unopened Products: You may return any unopened and unused products within 14 days of the delivery date for a full refund or exchange.
• Opened Products: Due to health and safety regulations, we do not accept returns on opened or used products.
• Damaged or Defective Items: If you receive a damaged or defective product, please contact us within 7 days of receiving your order, and we will provide a replacement or refund at no extra cost.

2. Refunds

Once we receive and inspect your return, we will notify you via email regarding the approval or rejection of your refund:

• Approved refunds will be processed within 5-7 business days to your original payment method.
• Shipping fees are non-refundable, except in cases where LVL is responsible for shipping errors or damaged goods.
• If your refund is delayed, please check with your bank or payment provider before contacting us.

3. Exchanges

We only replace items if they are defective or damaged. If you need to exchange a product, contact our support team at Lvlnutrition0@gmail.com.

4. Non-Returnable Items

We do not accept returns or refunds for:

• Opened or used supplements
• Items purchased from third-party retailers
• Clearance or promotional items

5. How to Initiate a Return

To start a return, please follow these steps:

1. Email us at Lvlnutrition0@gmail.com with your order number and reason for return.
2. We will provide you with return instructions and a return address.
3. Ship the product back to us (return shipping costs are the customer’s responsibility, unless the return is due to an error on our part).

For any further questions, feel free to reach out to us at Lvlnutrition0@gmail.com.

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